FAQs

1. What is FluVana? FluVana is a premium jewelry brand offering high-quality, custom-made, and meaningful jewelry pieces. Our designs are crafted to make every moment special, whether as a gift or a personal keepsake.

2. Where do you ship? We offer worldwide shipping, including the USA, UK, Canada, and Europe. Shipping times may vary based on location.

3. How long does shipping take?

• USA Standard: 2-5 business days

• USA Priority: 1-2 business days

• Canada Standard: 5-10 business days

• Europe/International Standard: 5-30 business days

• Europe/International Priority: 2-5 business days

4. Do you offer returns and exchanges? Due to the personalized nature of our products, we do not accept returns. However, if there is an issue with your order, we will review it and may issue a replacement if necessary.

5. How do I track my order? Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided link.

6. What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

7. Can I cancel or modify my order after placing it? Since our jewelry is custom-made, we begin processing orders immediately. If you need to make changes, please contact us within 24 hours of placing your order.

8. Do you offer gift packaging? Yes! We offer beautiful gift packaging options to make your jewelry even more special. You can select this option at checkout.

9. How can I contact customer support? You can reach our customer support team at support@fluvana.com or call us at +1 251-384-4669 for any inquiries.

10. Are your jewelry pieces hypoallergenic? Yes, our jewelry is made from high-quality, hypoallergenic materials that are safe for sensitive skin.

11. Do you offer warranty on your products? We stand by the quality of our products. If you receive a defective or damaged item, please contact us within 7 days of delivery, and we will provide a resolution.

12. How do I care for my jewelry? To maintain the beauty of your jewelry, avoid contact with water, perfume, and harsh chemicals. Store your pieces in a dry, safe place when not in use.

For any additional questions, feel free to contact us!